Previous Page  48 / 56 Next Page
Show Menu
Previous Page 48 / 56 Next Page
Page Background

Do you avoid difficult situations because you

just hate being involved in conflict? I know

how you feel. The problem is that those tricky

situations or difficult people don’t disappear

just because you avoid them. I’ve never seen a

tense situation or a toxic employee get better

over time, have you?

Difficult situations are an opportunity for growth.

Still I remember one very frustrating time in my

business when I said aloud, “Do I really need any

more personal growth this year?” That situation

was frustrating, but it reinforced something I’ve

realized again and again — avoiding conflict

makes the situation much worse. The truth is

smart leaders deal with difficult situations, which

takes courage.

Avoiding conflict is costly and results in loss of

profits, productivity, creativity and quality staff.

It also increases frustration, resentment and

absenteeism. Here are seven strategies to help you

resist the urge to avoid conflict:


Assess the situation without emotion



you know you’re going to become upset take

the time to calm yourself first. It’s important

to be centered and nonemotional before you

address conflict.


Reassure everyone involved.

Begin difficult

conversations by stating your intention. “It’s

important that we come up with solutions

to restructure in order to meet deadlines

without layoffs or overtime.”


Determine an acceptable outcome before

your meeting


When you determine the

appropriate outcome, write it down. This

keeps everyone on track.


Set a time limit


Workplace drama wastes time.


Remain consistent.

If conquering conflict is

a new habit, it may take time for the team to



Recognize the warning signs of conflict


With practice and awareness, you’ll begin to

recognize early warning signs of drama and

conflict in time to take preventativemeasures.


Build your conflict confidence



productivity, a boost in profits and a pleasant

environment will make you more confident

about addressing problems immediately.

It’s important to realize and understand that

almost any workplace and relationship is going

to experience conflict. Understand and accept

that, as a leader, conflict management is a part

of your leadership role. Remember that you are

a conflict role model. When faced with difficult

situations, don’t delay. By facing tough issues,

you’re establishing a setting for growth and the

opportunity for your company to thrive.

Seven Strategies for

Conquering Conflict

at Work

By Beth Caldwell







Business Acceleration Strategies