Do you avoid difficult situations because you
just hate being involved in conflict? I know
how you feel. The problem is that those tricky
situations or difficult people don’t disappear
just because you avoid them. I’ve never seen a
tense situation or a toxic employee get better
over time, have you?
Difficult situations are an opportunity for growth.
Still I remember one very frustrating time in my
business when I said aloud, “Do I really need any
more personal growth this year?” That situation
was frustrating, but it reinforced something I’ve
realized again and again — avoiding conflict
makes the situation much worse. The truth is
smart leaders deal with difficult situations, which
Avoiding conflict is costly and results in loss of
profits, productivity, creativity and quality staff.
It also increases frustration, resentment and
absenteeism. Here are seven strategies to help you
resist the urge to avoid conflict:
Assess the situation without emotion
you know you’re going to become upset take
the time to calm yourself first. It’s important
to be centered and nonemotional before you
Reassure everyone involved.
conversations by stating your intention. “It’s
important that we come up with solutions
to restructure in order to meet deadlines
without layoffs or overtime.”
Determine an acceptable outcome before
When you determine the
appropriate outcome, write it down. This
keeps everyone on track.
Set a time limit
Workplace drama wastes time.
If conquering conflict is
a new habit, it may take time for the team to
Recognize the warning signs of conflict
With practice and awareness, you’ll begin to
recognize early warning signs of drama and
conflict in time to take preventativemeasures.
Build your conflict confidence
productivity, a boost in profits and a pleasant
environment will make you more confident
about addressing problems immediately.
It’s important to realize and understand that
almost any workplace and relationship is going
to experience conflict. Understand and accept
that, as a leader, conflict management is a part
of your leadership role. Remember that you are
a conflict role model. When faced with difficult
situations, don’t delay. By facing tough issues,
you’re establishing a setting for growth and the
opportunity for your company to thrive.
Seven Strategies for
By Beth Caldwell
SOAR TO SUCCESS
Business Acceleration Strategies